Mountains of Fur Fell Away as This Dog’s Painful Past Was Revealed—Then Came the Real Surprise

At a Southern California animal shelter, the discovery of a matted poodle mix named Ruo has raised serious concerns about repeated neglect. When shelter groomer Mel began working on the dog, she made a startling observation: she had seen him before.
“I’m pretty sure I groomed this dog before,” she said, recognizing the dog from a prior stay at the shelter.
Roofo had once been adopted, but was now back in the shelter—this time in far worse condition. His once-fluffy coat had become a painful shell of matted fur, tugging at his skin and severely restricting his movement.
Painful Condition Sparks Concern

Pet rescue advocate Rocky Kanaka, who was visiting the shelter, examined the dog and described the state of Roofo’s coat as “some of the worst I’ve seen on a dog this big.”
“These mats have to be painful,” he said.
Despite a full schedule and the magnitude of the task ahead, Mel agreed to take on Ruo’s grooming immediately. What followed was a three-hour session to remove layers of matting that had built up over what appeared to be months of neglect.
Hours of Grooming Reveal a Different Dog
Rather than shaving Ruo down completely, Mel carefully worked to preserve as much of his coat as possible. As one leg was freed of mats, the size difference between his limbs became starkly apparent—evidence of the burden he had been carrying.
Throughout the grooming, Roofo remained calm and cooperative. When he did show signs of discomfort, Mel offered quiet reassurances. “It’s okay,” she repeated, as the dog allowed her to continue.
Shelter attendant Justin noted the sheer volume of fur that had been removed, remarking on the growing pile at Mel’s feet.

A Transformation Beyond Appearance
As the mats came off, Mel used a eucalyptus-infused moisturizing shampoo to soothe Ruo’s exposed skin. The results were immediate: his coat brightened, and his posture shifted.
“With each passing minute, he stood a little taller and prouder,” Kanaka observed.
By the end of the session, Roofo’s transformation was complete—not just in appearance, but in spirit. He was even allowed to choose his own bandana, selecting a light blue one that complemented his fresh look.
Still Waiting for a Second Chance
At the time of filming, Roofo remained on hold at the shelter. Although technically still owned, it was unlikely he would be reclaimed by the individuals who had failed to care for him.

“He’s going to need our help,” Kanaka said. “We’ve got to spread the message that he’s available for adoption.”
While Roofo’s future is uncertain, his story highlights the power of compassionate care—and the urgent need for adopters who are ready to commit to their pets, for better or worse.